Privacy policies

Last updated: 28 August 2026

Harpi Nutri Foods ("Harpi Nutri Foods", "we", "us" or "our") operates the online store available at www.harpinutrifoods.com and any related mobile-optimised pages, services and communication channels (collectively, the "Website").

We respect your privacy and are committed to handling your personal data responsibly. This Privacy Policy explains what personal data we collect, how and why we use it, when we may share it, how long we retain it, and the choices and rights available to you.

By accessing or using the Website, you acknowledge that you have read this Privacy Policy. Where the law requires your consent for a particular activity, we will request that consent separately and clearly.

1. Personal Data We Collect

Depending on how you interact with the Website, we may collect the following categories of personal data:

A. Identity and Contact Information

  • Name

  • Email address

  • Mobile or telephone number

  • Billing and delivery address

  • City, state, postal code and country

B. Account Information

  • Login credentials and account preferences

  • Saved addresses and order history

  • Newsletter and marketing preferences

C. Order and Transaction Information

  • Products viewed, added to cart, purchased, returned or cancelled

  • Order number, purchase value, invoice details and delivery status

  • Payment status and transaction reference numbers

Payment information may be collected and processed directly by Shopify, banks, payment gateways or other authorised payment providers. We generally do not receive or store your complete credit-card, debit-card, UPI PIN, CVV or online-banking credentials.

D. Device and Usage Information

  • Internet Protocol (IP) address

  • Browser, device and operating-system information

  • Pages viewed, links selected, session duration and referring pages

  • Shopping, browsing and interaction patterns

  • Cookie identifiers and similar online identifiers

E. Communications and Customer-Service Information

  • Messages, enquiries, complaints, feedback and product reviews

  • Information you provide when contacting us by email, telephone, website form, social media or other channels

F. Marketing and Event Information

  • Information provided when you enter a promotion, survey, giveaway, exhibition, trade show or other event

  • Your response to advertisements, campaigns and promotional communications

Please provide only personal data that is accurate, relevant and necessary. If you provide personal data relating to another person, you must have the authority to do so and, where required, inform that person about this Privacy Policy.

2. How We Collect Personal Data

We may collect personal data:

  • Directly from you when you create an account, place an order, subscribe, submit a form, contact us or participate in a promotion;

  • Automatically through cookies, pixels, server logs and similar technologies when you use the Website;

  • From Shopify and service providers involved in operating the Website, processing payments, delivering orders, providing customer support or analysing Website activity;

  • From advertising, social-media and analytics partners where permitted by law and according to your settings or consent; and

  • From public sources or business events when it is lawful and relevant to our relationship with you.

3. Why We Use Your Personal Data

We may process personal data for the following purposes:

  • To create and manage your customer account;

  • To accept, confirm, process and deliver orders;

  • To process payments, refunds, replacements, returns and cancellations;

  • To provide invoices, delivery notifications and order updates;

  • To respond to enquiries, requests, complaints and customer-support matters;

  • To verify transactions and prevent fraud, misuse, security incidents and other unlawful activity;

  • To operate, maintain, troubleshoot, secure and improve the Website;

  • To understand customer preferences, Website performance and shopping patterns;

  • To personalise product recommendations and Website content, where permitted;

  • To send marketing communications and promotional offers where you have consented or where otherwise permitted by law;

  • To administer promotions, surveys and events;

  • To maintain business, tax, accounting, warranty and legal records;

  • To establish, exercise or defend legal claims; and

  • To comply with applicable laws, court orders and lawful requests from government or regulatory authorities.

We process personal data only for lawful purposes and will seek clear, specific and informed consent where consent is required. You may withdraw consent for future processing, subject to legal or contractual requirements and the processing necessary to complete an order already placed.

4. Shopify and Other Service Providers

Our online store is hosted on Shopify. Shopify provides the e-commerce infrastructure that enables us to display products, manage customer accounts, process orders and operate checkout. Shopify may process personal data on our behalf or for its own permitted purposes in accordance with its privacy documentation.

We may also use trusted service providers for:

  • Payment processing;

  • Shipping, courier, warehousing and order fulfilment;

  • Website hosting, maintenance and cybersecurity;

  • Email, SMS or other customer communications;

  • Customer support and review management;

  • Data analytics and performance measurement;

  • Advertising and campaign measurement;

  • Accounting, auditing, insurance, legal and professional services; and

  • Fraud detection, identity verification and regulatory compliance.

These providers may access personal data only to the extent reasonably necessary to perform their services or comply with law. We require appropriate confidentiality and security protections where applicable.

5. When We May Share Personal Data

We may share personal data with:

  • Shopify and its affiliated service providers;

  • Banks, payment gateways and payment processors;

  • Logistics, courier, delivery and fulfilment partners;

  • Technology, hosting, analytics, communications and customer-support providers;

  • Advertising and social-media partners, subject to applicable consent and privacy settings;

  • Our professional advisers, auditors, insurers and consultants;

  • Government authorities, regulators, courts, law-enforcement agencies or other persons when disclosure is required or permitted by law;

  • A person or organisation involved in a proposed or completed merger, acquisition, financing, reorganisation, sale of assets or transfer of business, subject to appropriate safeguards; and

  • Other parties when you direct us to share the information or provide valid consent.

We do not sell your personal data for money. We do not disclose personal data to unrelated third parties for their independent marketing without the permission or lawful basis required under applicable law.

6. Cookies and Similar Technologies

Cookies are small files placed on your device when you visit a website. We and our service providers may use cookies, pixels, local storage and similar technologies to:

  • Keep the Website and checkout functioning;

  • Remember your cart, login and preferences;

  • Maintain Website security and prevent fraud;

  • Measure traffic and understand how visitors use the Website;

  • Improve Website performance and customer experience; and

  • Deliver or measure relevant advertising where permitted.

Some cookies are necessary for the Website to operate. For optional analytics or advertising cookies, we will provide choices where required by applicable law. You can also control cookies through your browser settings. Blocking certain cookies may affect login, checkout, saved preferences or other Website features.

7. Advertising and Analytics

Where enabled, we may use analytics and advertising services, such as tools provided by Google, Meta or similar providers, to understand Website performance and measure campaigns. These providers may collect device, cookie and usage information and may combine it with information obtained from other websites or services according to their own privacy policies.

You may manage advertising and cookie preferences using any consent tool displayed on the Website, your browser controls and the settings offered by the relevant advertising platform.

8. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including completing orders, providing support, maintaining warranty and transaction records, meeting tax and accounting obligations, resolving disputes, preventing fraud and complying with law.

Retention periods may vary according to the type of data and legal requirements. When personal data is no longer required, we will delete, anonymise or securely dispose of it, unless continued retention is required or permitted by law.

9. Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal data against unauthorised access, disclosure, alteration, loss, misuse or destruction. These measures may include access controls, secure connections, service-provider assessments and account-security procedures.

No internet transmission or storage system is completely secure. You are responsible for keeping your password and account credentials confidential and for notifying us promptly if you suspect unauthorised use of your account.

10. International Data Transfers

Shopify and some of our service providers may process or store personal data outside your state or country. Where personal data is transferred internationally, we will take steps required by applicable law to ensure that the information receives an appropriate level of protection and is not transferred to a location restricted by the Government of India.

11. Your Rights and Choices

Subject to applicable law, you may have the right to:

  • Request information about the personal data we process and the processing activities involving it;

  • Access a summary or copy of your personal data;

  • Ask us to correct, complete or update inaccurate or incomplete personal data;

  • Request deletion or erasure of personal data that is no longer required, subject to lawful retention obligations;

  • Withdraw consent for future processing where processing is based on consent;

  • Opt out of non-essential marketing communications;

  • Raise a grievance concerning our handling of your personal data;

  • Nominate another individual to exercise applicable data-protection rights in the event of your death or incapacity, where this right applies; and

  • Make a complaint to the competent data-protection authority when legally available.

To exercise a right, contact us using the details in Section 16. We may need to verify your identity before acting on a request. We will respond within the period required by applicable law.

You can unsubscribe from promotional emails using the unsubscribe link included in the message. You may still receive essential communications relating to your account, orders, payments, deliveries, security or legal matters.

12. Children’s Privacy

The Website and our products are intended for adults. We do not knowingly seek to collect personal data directly from anyone under 18 years of age or permit minors to place orders independently.

If you are under 18, please use the Website only with the involvement and consent of a parent or lawful guardian. If we learn that a child’s personal data has been collected without valid parental or guardian consent where required, we will take reasonable steps to delete it or otherwise handle it as required by law.

13. Third-Party Links

The Website may contain links to third-party websites, applications or services. We are not responsible for the privacy, security or content practices of those third parties. Please review their privacy policies before providing personal data.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology or legal obligations. The revised version will be posted on this page with an updated “Last updated” date. Where required by law, we will provide additional notice or obtain fresh consent.

15. Governing Law

This Privacy Policy is governed by the laws of India, including applicable data-protection, information-technology and consumer-protection laws. Nothing in this Privacy Policy limits any rights available to you under applicable law.

16. Contact and Grievance Redressal

If you have a question, privacy request or grievance, please contact:

Harpi Nutri Foods
Business address: 35-A-1, Palanisamy Towers, Dharmraj Layout, Sowripalayam Cross Road, Ramanathapuram, Coimbatore – 641 045
Phone no: 73586 85436
Email: info@harpinutrifoods.com