Return & Refund

1. Return and Refund Policy

At Harpi Nutri Foods, we offer packaged food and consumable products. Due to food safety, hygiene standards, and the nature of these products, we follow a strict no-return and limited refund policy.

We currently accept and deliver orders within India only.

Returns, replacements, or refunds will not be accepted in the following cases:

  • Change of mind after placing the order

  • Incorrect product or quantity selected by the customer

  • Personal dislike relating to taste, flavour, texture, or aroma

  • Natural variations in colour, size, texture, or appearance

  • Minor differences between product images and the delivered product

  • Differences caused by screen settings, photography, or lighting

  • Products that have been opened, used, altered, or partially consumed

  • Products not stored according to the instructions provided on the packaging

  • Delivery delays caused by courier or logistics partners

  • Incorrect or incomplete delivery information provided by the customer

  • Failure to receive the shipment despite multiple delivery attempts

2. Damaged, Defective, Missing, or Incorrect Products

If you receive a damaged, defective, missing, or incorrect product, you must notify us within 24 hours of delivery.

To submit a claim, please provide:

  • Your order number

  • An uninterrupted unboxing video showing the sealed package being opened

  • Clear photographs of the outer packaging

  • Clear photographs of the damaged or incorrect product

  • A photograph of the shipping label

  • A brief description of the issue

An unboxing video is mandatory for claims involving damaged, missing, or incorrect products.

Claims submitted without sufficient evidence or after the 24-hour reporting period may not be accepted.

3. Claim Review and Resolution

After receiving your complaint and supporting evidence, our team will review the claim.

If the claim is approved, we may offer one of the following resolutions:

  • Replacement of the same product

  • Replacement with a similar product of equal value

  • Store credit for a future purchase

  • Refund in rare and approved cases where a replacement is unavailable

The appropriate resolution will depend on the nature of the issue and product availability.

Submitting a claim does not automatically guarantee a replacement or refund. Harpi Nutri Foods reserves the right to approve or reject a claim after reviewing the submitted evidence.

4. Replacement Eligibility

To qualify for a replacement:

  • The complaint must be submitted within 24 hours of delivery

  • The product must be unused and retained in its original packaging

  • The product label, batch number, and expiry details must be clearly visible

  • The customer must provide the required photographs and unboxing video

  • The product must have been stored according to the packaging instructions

Products that do not meet these conditions will not be eligible for replacement.

Please do not dispose of the product or packaging until our support team has completed its review.

5. Non-Returnable Products

For health, hygiene, and food safety reasons, the following products cannot be returned:

  • Opened or partially consumed food products

  • Products with damaged or removed seals after delivery

  • Products stored improperly after delivery

  • Products purchased during clearance or final-sale promotions

  • Complimentary products, samples, or gifts

  • Customized, bulk, or special-order products

6. Order Cancellation Policy

Orders may be cancelled within 12 hours of placement, provided they have not already been processed, packed, or dispatched.

Once an order has been processed, packed, or shipped, it cannot be cancelled.

Cancellation is not available for:

  • Orders that have already been packed or dispatched

  • Bulk orders

  • Customized orders

  • Special-category or made-to-order products

  • Promotional or final-sale orders, where specified

To request a cancellation, contact our support team immediately with your order number.

7. Refund Processing

If a cancellation or refund is approved:

  • The refund will be issued to the original payment method

  • Refunds will generally be processed within 3–7 working days

  • The time required for the amount to appear may vary depending on the bank or payment provider

  • Original shipping charges and payment-processing fees may be deducted where applicable

Harpi Nutri Foods is not responsible for delays caused by banks, card issuers, payment gateways, or other financial institutions.

8. Failed or Refused Deliveries

If an order is returned to us because of:

  • An incorrect or incomplete address

  • An unavailable recipient

  • Refusal to accept the shipment

  • Repeated unsuccessful delivery attempts

Any eligible refund will be processed only after deducting the original shipping and return shipping charges.

Additional shipping charges may apply if the customer requests re-dispatch.

9. Delivery Delays and Force Majeure

Harpi Nutri Foods is not responsible for delays caused by circumstances beyond our reasonable control, including:

  • Severe weather conditions

  • Courier or logistics disruptions

  • Natural disasters

  • Government restrictions

  • Strikes or transportation disruptions

  • Public holidays and festival seasons

  • High-demand periods

  • Other unforeseen circumstances

We will make reasonable efforts to dispatch orders on time, but final delivery timelines depend on our courier and logistics partners.

10. Product Disclaimer

Harpi Nutri Foods offers food products made using agricultural and natural ingredients.

Customers acknowledge that:

  • Natural ingredients may vary slightly in colour, size, aroma, texture, and appearance

  • These natural variations do not affect product quality and are not considered defects

  • Product images are displayed for reference and presentation purposes

  • Packaging may occasionally be updated without prior notice

  • Customers must review the ingredients, allergen information, preparation instructions, expiry date, and storage directions before consumption

Returns, replacements, or refunds will not be provided solely because of natural variations or minor packaging differences.

11. Contact Us

For cancellation requests, replacement claims, refund questions, or complaints, please contact:

Harpi Nutri Foods
Business address: 35-A-1, Palanisamy Towers, Dharmraj Layout, Sowripalayam Cross Road, Ramanathapuram, Coimbatore – 641 045
Phone no: 73586 85436
Email: info@harpinutrifoods.com
Website: www.harpinutrifoods.com