Shipping Details

Introduction

At Harpi Nutri Foods, we are committed to delivering your order safely, promptly, and in excellent condition.

This Shipping Policy explains our domestic and international shipping procedures, estimated delivery timelines, applicable charges, order tracking, and other important information.

Our goal is to provide a smooth and transparent shopping experience while ensuring that our food products reach you safely and in optimal condition.

1. Domestic Shipping Within India

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout based on the delivery location and order value.

Free shipping may be available on eligible orders or during selected promotional periods. Any applicable offer will be displayed on our website or at checkout.

Order Processing

  • Orders are processed within 1–2 working days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Processing times may be longer during festivals, promotional campaigns, or periods of high order volume.

Estimated Delivery Timeline

Domestic orders are generally delivered within 3–7 business days after dispatch.

Delivery times may vary depending on the customer’s location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.

Shipping Partners

We work with reliable courier and logistics partners to ensure that your order is delivered safely and on time.

If you require a specific courier partner, please contact us before placing your order. We will try to accommodate your request wherever possible, although this cannot be guaranteed.

Address Changes

  • Orders will be shipped to the delivery address provided during checkout.

  • Any request to change the delivery address must be made within 3 hours of placing the order.

  • Once an order has been packed or dispatched, the delivery address cannot be changed.

  • Customers are responsible for ensuring that the shipping address and contact number provided are accurate and complete.

2. International Shipping

International Delivery

Harpi Nutri Foods may ship to selected international destinations, subject to courier availability, import regulations, and product restrictions in the destination country.

If your country is not available during checkout, please contact us for assistance before placing your order.

International Shipping Charges

International shipping charges are calculated based on:

  • Destination country

  • Package weight and dimensions

  • Selected shipping method

  • Applicable courier charges

The final shipping cost will be communicated at checkout or separately before the order is confirmed.

Estimated Delivery Timeline

  • International orders are generally dispatched within 1–2 working days.

  • Estimated delivery is 7–14 business days after dispatch.

  • Customs clearance, local regulations, courier delays, or other circumstances beyond our control may affect the delivery timeline.

Customs Duties and Import Taxes

Any customs duties, import taxes, handling fees, or other charges imposed by the destination country must be paid by the customer.

Harpi Nutri Foods is not responsible for delays caused by customs authorities or for additional charges imposed during customs clearance.

Important: Due to the nature of food products and international shipping regulations, returns or exchanges are generally not accepted for international orders.

3. Order Confirmation and Dispatch

After successfully placing an order, customers will receive an order confirmation through email, SMS, or WhatsApp, depending on the contact information provided.

Once the order has been dispatched, tracking details will be shared through the available communication channel.

4. Order Tracking

  • Tracking information will be provided after the order has been shipped.

  • Customers can track their shipment through the courier partner’s website.

  • Tracking information may take 24–48 hours to become active after dispatch.

  • If tracking information is not updated for an extended period, please contact us for assistance.

5. Delivery Attempts

The courier partner may contact the customer before attempting delivery.

Customers must provide a valid phone number and ensure that someone is available to receive the order.

If delivery is unsuccessful because of an incorrect address, an unavailable recipient, or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch.

6. Delayed, Damaged, or Missing Orders

Although we make every effort to ensure safe and timely delivery, occasional delays or transit-related issues may occur.

If your order is:

  • Delayed beyond the estimated delivery period

  • Received in a visibly damaged condition

  • Missing one or more products

  • Marked as delivered but not received

Please contact us within 24 hours of delivery or the reported delivery status.

For damaged or missing products, customers may be required to provide:

  • Order number

  • Photographs of the package

  • Photographs or video of the damaged product

  • An unboxing video

  • A copy of the shipping label

Claims will be reviewed according to our Refund, Return, and Cancellation Policy.

7. Incorrect or Incomplete Address

Harpi Nutri Foods will not be responsible for delivery failures caused by incorrect or incomplete shipping information provided by the customer.

If an order is returned to us because of an incorrect address, an unavailable recipient, or refusal to accept the shipment, re-shipping charges may apply.

Any eligible refund will be processed only after deducting the original shipping charges, return shipping charges, customs duties, and other applicable expenses.

8. Shipping Restrictions

  • Certain remote, restricted, or non-serviceable locations may not be eligible for delivery.

  • Additional charges may apply to heavy, oversized, or bulk orders.

  • Some food products may be restricted from international shipping due to customs or import regulations.

  • We reserve the right to cancel and refund an order if delivery to the selected location is not possible.

9. Special Shipping Requests

We may provide additional assistance for the following requirements:

  • Gift Orders: Personalized notes or special packaging may be available upon request.

  • Bulk Orders: Contact us for customized delivery options and shipping quotations.

  • Preferred Courier: We will try to arrange your preferred courier partner, subject to availability.

  • Urgent Orders: Express delivery may be available for selected locations at an additional charge.

Please contact us before placing your order if you have any special shipping requirements.

10. Contact Us

For questions or assistance related to shipping, delivery, or order tracking, please contact:

Harpi Nutri Foods
Business address: 35-A-1, Palanisamy Towers, Dharmraj Layout, Sowripalayam Cross Road, Ramanathapuram, Coimbatore – 641 045
Phone no: 73586 85436
Email: info@harpinutrifoods.com
Website: www.harpinutrifoods.com